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If your trip has been impacted by COVID-19, check our latest travel alerts and customer support measures here.
If you need to make a claim related to COVID-19, use this help document to assist you in submitting a claim.

Travel Insurance

We are Australia’s online travel insurance specialists, and we’re committed to offering you comprehensive and award-winning travel insurance products to travel in Australia or internationally at competitive prices. We don’t lock you into one product; we know that not everyone needs everything our top product covers, so we’ve created three levels of cover: Bare Essentials, Silver, and Gold, so you can compare travel insurance and choose the product that best suits your needs.
When you choose InsureandGo, you will get peace of mind knowing that you’re travelling with a provider that offers an expansive, 24/7 global assistance network, with over 31,500 points of assistance across all continents. We are also an award winning travel insurance company, covering 1.6 million people annually.
Not only that, but with our new online claims platform, lodging a claim has never been easier. If you need to file a claim, we offer chat and email support along the way to help you, all from the comfort of your home.
But you shouldn’t just take our word for it, we’ve won 14 separate awards and recommendations from comparison services and consumer advocacy groups. Our products have been awarded by Canstar in 2013, 2014 and 2015, and again in 2019. We also recently received 2 of Mozo’s Experts Choice Awards in basic travel insurance, and annual travel insurance, not to mention last year’s Trusted Service Award from Feefo. Take a look at our reviews on Feefo and Product Review too.

Benefits Of Our Travel Insurance

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Get a quote from just $27*
All pre-existing conditions considered
All pre-existing conditions considered
Cover for connecting flights^
Cover for connecting flights^
1.6M travellers covered per year
1.6M travellers covered per year
Pregnancy cover for up to 30 weeks
Pregnancy cover for up to 30 weeks
Quick and easy online claims process
Quick and easy online claims process

Benefits Of Our Travel Insurance

Travel insurance is an insurance policy designed to financially protect you while you’re travelling, and to protect the financial investments you’ve made by booking a holiday. While purchasing travel insurance is not mandatory, the Australian Government strongly advises that all Australian travelers protect themselves with travel insurance, regardless of whether you are travelling domestically or internationally.
A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. These factors include (but are not limited to) the need to cancel a trip, needing overseas medical treatment, or replacing lost or stolen luggage and personal belongings.
Always read the PDS before buying a travel insurance policy to make sure the product is right for you.

Important Steps to Consider Before Getting a Travel Insurance Quote

The last thing you want is to end up with a policy that doesn’t cover what you need. So to get you started here’s a few things you should consider:

What Does Travel Insurance Cover?

Overseas emergency medical assistance

Nobody wants to be involved in an emergency while on holiday, but travel doesn’t always go to plan.

Overseas emergency medical assistance provides you with financial assistance if you’re injured or fall sick while travelling overseas.

Having travel insurance means you’re covered for emergency medical evacuations, surgical and hospital treatments, and ambulance costs.

We will also cover the cost of your return to Australia earlier than planned if this is medically necessary, and we consider all pre-existing medical conditions.


It’s extremely inconvenient, not to mention costly if your luggage is lost, stolen, or damaged while you’re travelling.

But with the appropriate cover we will pay for the value of your property at the time it was lost, stolen or damaged.

Remember that all items you are claiming as lost, stolen, or damaged must be reported to the appropriate authority, usually within 24 hours, and you will need to be able to provide proof of ownership.


Losing your cash or travel documents might be your worst nightmare, but with the appropriate policy, we will pay for the cost of replacing your cash or important documents if they are lost, stolen, or damaged during your trip.

This includes your passport, travellers cheques, and visas.

You may not be covered in situations where your documents or cash were left unattended, and you will need to provide proof of ownership for any lost or stolen personal money.


Travel delays are an unfortunate reality these days.

There are many causes, but the number of global delays per day can often be as high as the tens of thousands.

If you are financially affected by a travel delay of more than 12 hours, and are covered for travel delays, we will reimburse the cost of your necessary additional meals and accommodation expenses.

Some limits are applied to this, and you will be reimbursed up to the amount shown on your policy.


Some travellers prefer to hire a car on holiday for the additional freedom.

However if the car is damaged, stolen, or involved in an accident, you may be responsible for paying the cost of the rental car excess.

We will reimburse the rental car insurance excess, if a car you have rented during your trip is involved in a motor vehicle accident while you are driving, or is damaged or stolen while in your custody.

Please note rental vehicle excess is available on Silver and Gold level cover up to the amount shown on your policy.


We hope that your trip goes ahead as planned, but sometimes things go wrong and you may need to cancel.

An insurance policy which includes cancellation cover will mean you are reimbursed for the cost of flights, accommodation, visas and paid for excursions or activities, in the event that you need to cancel your travel plans due to injury, unforeseen illness overseas, or because of other reasons that are outlined in the PDS.

We will also cover the cost of rescheduling your trip prior to departure if the cost of rescheduling does not exceed the cost of the cancellation.

Customer Testimonials

Easy process to make a claim
“Easy process to make a claim”
“I had to cancel my trip due to a medical condition, so I made claim. I was updated when my case was being reviewed, then advised when I got approved. Funds were in my account the following night. It took 10 days in total from receiving documents to funds in my bank, excellent service. Easy process to make a claim.”
Would definitely recommend this company
“Would definitely recommend this company”
“This was the first time with this company, and it was very easy to set up our policy. Unfortunately we made a small claim which was dealt with very quickly and would definitely recommend this company.”
“I needed to claim, they were first class”
“I needed to claim, they were first class”
“This is the only travel insurance company I use. I can get insured for my pre existing conditions, the premium is reasonable, and when I needed to claim, they were first class, helpful, responsive, and paid immediately, allowing me to be released from the hospital in Thailand.”